Words matter. Whether you call it implementation or adoption, your choice reveals how you view the situation. To me, Agentforce implementation has a very technical ring to it. At its core, implementation is the act of executing “a plan, a method or any design … for doing something.” In essence, you implement something that has already been planned and decided. However, Agentforce is not like configuring a CRM or building a workflow. As we discovered in Chapter 1, Agentforce represents nothing short of a paradigm shift in how Salesforce is used. Agentforce cannot be so much implemented as iterated through trial and error. The truth is that no one really knows agentic AI, or Agentforce for that matter. We all are, including me, learning the elements of what makes an agentic system work. This means that a linear approach of “plan then build” doesn’t work.