D.K. had worked for Intuit for five years and never doubted her abilities. As a deaf and Indigenous woman pursuing a master’s degree in data science, she had learned to navigate a world that wasn’t always designed for people like her. Her supervisors consistently rated her performance highly, and she received bonuses every year for her work as a customer service representative. When her manager encouraged her to apply for a seasonal manager position in the spring of 2024, it felt like a natural next step in her career.