Move from Conflict to Engagement
摘要
Teams begin the real work of collaboration only after they learn to stay in the conversation long enough to understand one another. Conflict is the moment when differences in interpretation become visible. It reveals mismatched assumptions, divergent mental models, and the limits of private reasoning. Engagement is the process through which those differences are explored and shaped into shared meaning. When teams engage with one another after conflict, they create the conditions for shared reasoning. They ask clarifying questions, test assumptions together, and openly examine the interpretations that each person brings to the work. These practices strengthen trust, deepen understanding, and enable individuals to think collectively rather than as separate contributors.