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Two years into her career, Maya found herself at a crossroads. She had joined as a junior ServiceNow admin - bright-eyed, eager, and CSA certified. She had learned how to navigate lists, manage users, tweak forms, and even build catalog items. But now, her learning has slowed. The excitement of “firsts” has faded, and new projects are going to the development team or consultants.

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Growing Beyond the First Job: Cross-Skilling and Role Switching

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  • 发表日期：

    2025年

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  • Saaniya Chugh

摘要

Two years into her career, Maya found herself at a crossroads. She had joined as a junior ServiceNow admin - bright-eyed, eager, and CSA certified. She had learned how to navigate lists, manage users, tweak forms, and even build catalog items. But now, her learning has slowed. The excitement of “firsts” has faded, and new projects are going to the development team or consultants.