That single sentence reflects my career journey too. And not just mine. Countless others have stumbled into ServiceNow unexpectedly, only to discover that it offered them some direction, momentum, and to top it all, a thriving career. Does not matter if you are coming from an actual tech background or from customer service, HR, IT support, or something entirely unrelated, this chapter is the story of many of us who did not start out in tech, but found our way into it, and beyond, through ServiceNow.