Usability Testing: Listening, Learning, and Building Trust
摘要
I once traveled to a country where I didn’t know the language, at least not well. Wanting to learn, I stayed with a host family and enrolled in local classes. On my first day of school, they gave me one instruction: take the bus home, and if you get confused, just tell the driver, “Estoy perdida” (“I am lost”). I practiced the phrase under my breath all day, just in case.