Smart technologies have become increasingly integrated into people’s daily lives. Therefore, understanding the factors that influence their social acceptance is becoming crucial. This study compares findings from existing studies on the social acceptance of smart technologies with the recent developments in the field gathered through interviews with stakeholders from the industry. Although respondents agree with the literature’s findings, especially on perceived value, the order of importance of trust in the technology, ease of use, and customers’ personalities are context based. The identified differences between the two sources are as follows: (1) hedonic motivation and technology readiness were only emphasized by the literature; (2) customer partnership/relationship and customer readiness were only emphasized by some respondents; and (3) the importance of innovativeness was highly valued by the literature but poorly rated by the respondents both as an influencing factor and indicator of acceptance of the technology.