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This chapter first introduces the concept and characteristics, protection principles, and scope of consumer rights protection in e-commerce; secondly, the rights of e-commerce consumers are introduced, including the concept and characteristics of e-commerce consumers, their right to information, freedom of choice, fair trade, unconditional return, and compensation for damages. Finally, the current status of consumer rights protection in e-commerce in China, the main legal issues faced, and comprehensive governance are introduced.

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Electronic Commerce Supervision

  • 工具书词条

  • 发表日期：

    2025年

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  • Ronggang Zhang,
  • Xiayuan Gao

摘要

This chapter first introduces the concept and characteristics, protection principles, and scope of consumer rights protection in e-commerce; secondly, the rights of e-commerce consumers are introduced, including the concept and characteristics of e-commerce consumers, their right to information, freedom of choice, fair trade, unconditional return, and compensation for damages. Finally, the current status of consumer rights protection in e-commerce in China, the main legal issues faced, and comprehensive governance are introduced.