Usability is one of the important characteristics of any mobile game application. This characteristic is very important because users directly interact with a mobile application, so the opinion of any end user is important for the success of a mobile game application. Hence, it is a big challenge to understand the end user’s perspective on a mobile game, especially who interact with a mobile game first time, i.e., novice users. Novice users should look for a game that is easy to learn, fun to play and has tutorials or instructions to help them get started. Players are looking for a game that is entertaining, engaging, and provide a unique and enjoyable experience. Mobile games should also be easy to use, have intuitive controls, and be visually appealing. Additionally, mobile games should be optimized for mobile devices to ensure that they run smoothly and quickly. Challenge and engagement are fundamental and core parts of the enjoyment of mobile games and are both dependent on usability. Thus, it is required to explore sub-characteristics of usability, design its matrices, and evaluate it numerically. Unlike most other mobile applications, the focus of this article proposes a fuzzy logic-based usability evaluation model for novice users. This paper explores sub-characteristics of usability along with the baseline model ISO 9126, designs the matrices, and evaluates based on novice users’ responses. These evaluations are expressed as imprecise, vague linguistic expressions using a five-point Likert scale, very high to very low. The theory of fuzzy logic has been chosen as the most appropriate tool to deal with such kind of uncertainty.