This paper is based on the development of voice chatbots and their configuration to make sure that e-commerce websites are in compliance with all the customer care requirements. The authors talk about the introduction of natural language processing in an e-commerce company and provide a review of recent developments in that area (Sonbol et al. The Use of NLP-Based Text Representation Techniques to Support Requirement Engineering Tasks: A Systematic Mapping Review, 2022; Cui et al. Superagent: a customer service chatbot for e-commerce websites, 2017). The research specifically focuses on natural language processing techniques, steps involved in developing a chatbot, problems encountered during design, and functions and benefits of voice-based chatbot in e-commerce. This study emphasizes chatbots as tools to support customer service systems.