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When it comes to services, people generally think of call centers, but call centers are just one access channel for services. The scope of B2C services is much larger. This section introduces how to achieve innovation in B2C basic services.

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CRM3.0’s Service Digital Transformation

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  • 发表日期：

    2025年

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  • Jun Yang

摘要

When it comes to services, people generally think of call centers, but call centers are just one access channel for services. The scope of B2C services is much larger. This section introduces how to achieve innovation in B2C basic services.