Knowledge Management for Developing Disability-Friendly Criteria in SME
摘要
Developing Small and Medium Enterprises (SME) in Indonesia plays an essential role in the national economy by creating jobs, increasing Gross Domestic Product (GDP) growth, and promoting export development. However, certain groups, such as people with disabilities, face challenges in accessing the benefits of the sector, such as job opportunities, skills training, and access to adequate facilities. This study aims to develop disability-friendly criteria for SME by implementing Knowledge Management (KM) using the SECI (Socialization, Externalization, Combination, Internalization) model. The resource persons involved three SME. Data were collected through in-depth interviews and direct observation. The findings highlight several key challenges, including inadequate facilities, limited access to relevant training programs, and lingering social stigma. Solutions are identified and documented in a structured manner, and practical strategies are developed to address these issues. The study concludes that integrating KM and the SECI model significantly improves inclusivity and support in the business environment for people with disabilities. This research provides comprehensive insights and practical recommendations for SME policymakers and practitioners to create a more inclusive and supportive ecosystem for individuals with disabilities.