This study delves into the intricacies of the supply chain management of essential and emergency fast moving consumer goods (FMCG) in rural India, encompassing a spectrum from fundamental necessities to core products. Rural regions in India grapple with technological underdevelopment, impeding efficient connectivity and communication. Pioneering initiatives such as Digital India and Make in India have catalyzed a growing emphasis on digital supply chains in rural and semi-urban areas, thereby emerging as a novel area of academic inquiry. The Rural Supply Chain study has been carried out actively over a period of 14 months. This initiative encompasses two distinctive strategies aimed at addressing the unique challenges prevalent in rural India such as difficult access for villagers to nearest grocery stores due to remote location of villages, counterfeit products sold in villages, local stores in a village selling more than MRP and limited availability of international/regional brands. Secondly, the implementation of an online delivery system that collects orders from individual households and guarantees delivery within 24 to 48 h. This case study sheds light on the transformative impact of digital technologies on rural FMCG supply chains, underscoring the potential for inclusive growth and sustainable development in underserved communities. Moreover, the initiative advocates for digital education through the introduction of Kiosk & Chatbot, fostering essential digital literacy, and promotes rural employment opportunities for females with a minimum educational qualification. The project comprehensively supports various dimensions, including digital education, the generation of rural employment, addressing gender disparities, and challenging stereotypes.

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Digital Transformation in Rural FMCG Supply Chains and Technology Introduction: A Case Study of Remote Villages in Telangana State, India

  • Naresh Rathod,
  • Ronit Kumar,
  • Tsubasa Shozuguchi,
  • Prasad S. Onkar,
  • Kavya Sriram

摘要

This study delves into the intricacies of the supply chain management of essential and emergency fast moving consumer goods (FMCG) in rural India, encompassing a spectrum from fundamental necessities to core products. Rural regions in India grapple with technological underdevelopment, impeding efficient connectivity and communication. Pioneering initiatives such as Digital India and Make in India have catalyzed a growing emphasis on digital supply chains in rural and semi-urban areas, thereby emerging as a novel area of academic inquiry. The Rural Supply Chain study has been carried out actively over a period of 14 months. This initiative encompasses two distinctive strategies aimed at addressing the unique challenges prevalent in rural India such as difficult access for villagers to nearest grocery stores due to remote location of villages, counterfeit products sold in villages, local stores in a village selling more than MRP and limited availability of international/regional brands. Secondly, the implementation of an online delivery system that collects orders from individual households and guarantees delivery within 24 to 48 h. This case study sheds light on the transformative impact of digital technologies on rural FMCG supply chains, underscoring the potential for inclusive growth and sustainable development in underserved communities. Moreover, the initiative advocates for digital education through the introduction of Kiosk & Chatbot, fostering essential digital literacy, and promotes rural employment opportunities for females with a minimum educational qualification. The project comprehensively supports various dimensions, including digital education, the generation of rural employment, addressing gender disparities, and challenging stereotypes.