Originally run by outside organizations, the Navi Disha project was started to address issues with the upkeep and operation of 160 communal restrooms spread across 71 slums. The municipal corporation implemented a community-driven strategy under the Swachhagrah mission, giving women’s self-help groups (SHGs) the authority to manage these facilities. In addition to ensuring better sanitation, this bottom-up approach promotes community ownership and gender empowerment. Navi Disha fosters long-term sustainability by actively integrating beneficiaries in the management process, offering hygienic and secure sanitation while enhancing local accountability and involvement. Additionally, by integrating women into the sanitation workforce, the initiative supports economic opportunities for women, promotes behavioral change, and raises awareness of hygiene. SHGs acquire the skills necessary for efficient operation and maintenance through training and capacity-building initiatives, guaranteeing that the restrooms continue to be operational and well-maintained. This model illustrates how sustainable urban development and improved service delivery can result from participatory governance. The initiative is related to SDGs 1, 3, 5, 6, 9, and 11.