This research study was initiated with the goal of improving the passenger experience while navigating through Shahdara railway station, Delhi, by analyzing and improving the signage and wayfinding system. In line with the Indian Railway Station Development Corporation’s comprehensive redevelopment plan to transform railway stations into state-of-the-art facilities, this study aims to investigate the existing signage and wayfinding system at Shahdara railway station, identify areas for improvement, and develop recommendations for enhancing user experience. Authors conducted field study, camera study, unstructured interviews, and secondary comparative study. The field study involved direct observation, contextual enquiry, and intercept, while the camera study utilized footage from the station to gather additional data. Unstructured interviews were also conducted with stakeholders and users to gain further insights into their experiences and perceptions. Literature was studied to analyze visual ergonomics in Indian railway stations and find useful models, frameworks, and guidelines that can be utilized for designing effective and efficient visual systems. Throughout the study, principles of signage design were taken into consideration, including the importance of light reflectance of colors, legible typefaces, and the legible size for signages. Colors and typography were also analyzed in terms of their importance and impact on signage design. The Indian Railways, for example, has a specific shade of blue and red that is used consistently in all of their branding and signage. Brand typography focuses on legibility and readability, as well as consistency with established branding guidelines. Finally, the importance of a map displayed outside a railway station was emphasized, as it serves as an important tool in terms of user experience and communication design. It helps passengers orient themselves and understand the layout of the station, which can be especially helpful for those who are unfamiliar with the area or have limited mobility.