In today’s modern era, businesses are growing very rapidly. It allows users to access enormous amounts of unstructured data, analyze it, and make the necessary decisions based on that data. However, making the right decision with unstructured data can be difficult. We should use Salesforce Einstein Analytics to tackle this issue. However, Salesforce Einstein Analytics provides advanced tools and approaches for data analytics and prediction skills to perform prediction tasks and customer relationship management (CRM) in a smooth manner. The growth rate of AI-powered CRM systems has increased in recent years. It allows organizations to quickly respond to consumer questions and build client trust. This paper conducts a thorough assessment of Salesforce Einstein Analytics tools, highlighting the most popular tool that users have been using for their organizations. We provide a comprehensive review of the literature on various existing techniques. Moreover, we discussed the various bots used in Salesforce analytics and compared them with different parameters. Additionally, the primary performance metrics and success criteria demonstrate the favorable influence of incorporating AI into CRM systems. At last, we discuss different challenges and future research directions for Salesforce Einstein Analytics.