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This chapter navigates the complex terrain of the reciprocal relationship between high-performing organisations and good governance. In this, good governance provides the environment of reinforcing public values, which in turn strengthens performance through enhanced efficiency and accountability. Thus, transforming bureaucracies to prioritise public interest over personal gain is paramount, especially in developing countries. Recognising that “rent-seeking” behaviour is a major barrier, this chapter identifies potential attributes, associated with public organisations, to deliver good governance and high performance. Moreover, it explores the process through which these attributes are ingrained in organisational cultures.

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Cultivating Organisational Culture to Facilitate Public Service Excellence

  • 章节

  • 发表日期：

    2025年

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  • James L. Perry,
  • Rajneesh Gupta

摘要

This chapter navigates the complex terrain of the reciprocal relationship between high-performing organisations and good governance. In this, good governance provides the environment of reinforcing public values, which in turn strengthens performance through enhanced efficiency and accountability. Thus, transforming bureaucracies to prioritise public interest over personal gain is paramount, especially in developing countries. Recognising that “rent-seeking” behaviour is a major barrier, this chapter identifies potential attributes, associated with public organisations, to deliver good governance and high performance. Moreover, it explores the process through which these attributes are ingrained in organisational cultures.