We live in the age of invention where changes are the only constant in people's life, along with the thought of making lives easier and better. In this age of GenAI, where ChatGPT has taken the world by the storm, we often have been seeing far more advancements in this field, seeking to make lives easier both for individuals and businesses. Combining NLP and ML approaches is another technique used that has proven useful earlier. In this paper, we have used them for proposing to create an ESG (Environmental, Social, and Governance)-based chatbot which will map the parameters and add on to the scoring system metrics of an institution or organization. The goal of this paper is to make a skeleton framework fit enough to be used for the implementation of institutions in a more efficient and precise manner by the ESG. This research also talks about the benefits of the use of a chatbot-based ESG score system, including improved efficiency and accuracy thus providing a detailed description of the development process, representing an innovative and promising approach for responsible and sustainable business practices.

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Designing and Applying an Embedded Chatbot-Based ESG Scoring System Using Intelligent Natural Language Processing

  • Ananya Pareek,
  • Prachi Kashyap,
  • Aditi Mahato,
  • Rahi Shukla,
  • Xuyang Hu,
  • Lu Wang,
  • Bharati Rathore

摘要

We live in the age of invention where changes are the only constant in people's life, along with the thought of making lives easier and better. In this age of GenAI, where ChatGPT has taken the world by the storm, we often have been seeing far more advancements in this field, seeking to make lives easier both for individuals and businesses. Combining NLP and ML approaches is another technique used that has proven useful earlier. In this paper, we have used them for proposing to create an ESG (Environmental, Social, and Governance)-based chatbot which will map the parameters and add on to the scoring system metrics of an institution or organization. The goal of this paper is to make a skeleton framework fit enough to be used for the implementation of institutions in a more efficient and precise manner by the ESG. This research also talks about the benefits of the use of a chatbot-based ESG score system, including improved efficiency and accuracy thus providing a detailed description of the development process, representing an innovative and promising approach for responsible and sustainable business practices.