Local E-Government Services in Fragile and Conflict-Affected Settings: A Pilot Study Utilizing the Local Online Service Index (LOSI) Assessment
摘要
This pilot study aims to evaluate the current status quo of digital government development at the local level in fragile and conflict-affected states. It specifically focuses on evaluating 13 selected cities/municipalities within these states. The analysis, based on the Local Online Service Index (LOSI) assessment, reveals that municipalities/cities in fragile settings are lagging in comparison with other cities/municipalities in non-fragile settings. Further, the assessment of local E-Government development in 13 cities/municipalities belonging to 13 fragile and conflict-affected countries using LOSI assessment clearly shows that almost all of the assessed cities/municipalities do not perform well in the four assessment dimensions of the LOSI, specifically related to technology, service provision, and citizens’ engagement indicators/features. Most of the assessed cities/municipalities have made limited progress in offering comprehensive online services, including online payment for fees, utilities, taxes, and e-procurement services. Further, very few cities/municipalities’ websites provide e-participation tools related to the e-decision-making process. Despite these shortcomings, there are some positive indicators, such as the use of various social networks for citizen communication. While the study is limited to a general overview of digital government development at the local level in fragile and conflict-affected states, it could catalyze and spark further research dedicated to this specific context.