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This paper explores the integration of machine learning within Industry 4.0, particularly in the retail sector, to enhance customer satisfaction and operational efficiency. Using advanced computer vision algorithms, a novel approach for emotion recognition is introduced. Through experimentation and analysis, the efficacy of this solution is demonstrated, along with its impact on enterprise architecture of the given company. Insights into the financial implications and potential benefits for businesses seeking competitive advantage are provided.

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Business Applications of Machine Learning Within the “Industry 4.0” Concept

  • 会议论文

  • 发表日期：

    2025年

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  • Anastasiia Lapshina,
  • Pavel Malyzhenkov,
  • Maurizio Masi

摘要

This paper explores the integration of machine learning within Industry 4.0, particularly in the retail sector, to enhance customer satisfaction and operational efficiency. Using advanced computer vision algorithms, a novel approach for emotion recognition is introduced. Through experimentation and analysis, the efficacy of this solution is demonstrated, along with its impact on enterprise architecture of the given company. Insights into the financial implications and potential benefits for businesses seeking competitive advantage are provided.