Digitalisation and Its Impact on the Organisation Performance and Sustainability: A Systematic Literature Review
摘要
Literature reviews are a substantial prerequisite to assessing existing knowledge, identifying gaps, and identifying feasible future developments. However, conducting structured reviews of the studies on digitalisation and its impact on organisations in terms of performance and sustainability has been scarce. Over the past few years, digitalisation has impacted numerous aspects of the economy, including its intense inference on sustainability in different domains. This study aims to present a systematic literature review (SLR) following PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines to conglomerate the existing literature to examine the diverse impact of digitalisation on organisational performance and sustainability. This chapter systematically reviews 38 journal articles published in the Scopus database from 2014 to 2024. (1) Digitalisation's impact on firms’ performance metrics, (2) digitalisation's impact on firm performance and reputation, (3) green information systems and technology on organisation performance, and (4) technological innovations and corporate sustainability are the key themes identified under knowledge clusters. The study findings revealed that digital technologies have become a key enabler in promoting organisational performance metrics and sustainability. Thus, this compound of digitalisation and sustainability emphasises the importance of an integrated approach and a policy framework to utilise digital innovations in promoting organisational performance and sustainability. This review contributed to the existing literature by offering several contemporary issues and the scope of future research in digitalisation and sustainability in the economy, which may help policymakers, practitioners, and researchers investigate the solutions.