Fake reviews (FR) can damage a company’s reputation and cause consumers to purchase low-value products and services. With the advancement of artificial intelligence, FRD technology and its detection accuracy have improved significantly. To seek state-of-the-art FRD technology, this paper will conduct a systematic literature survey to explore the solutions of scholars working on methods to effectively detect FR, unsolved problems in this field, and future research directions. The survey covered 30 recent research papers between 2019 and 2023. Our findings are categorized as machine learning, deep learning, and hybrid methods to provide researchers and experts with an outlook on proposed solutions and their limitations. The survey also offers future research directions and a straightforward way to find datasets, carry out preprocessing, and extract multiple features. One of the main directions in future is to combine review content with business, product, and reviewer behavior to improve the efficiency of FRD.

错误:搜索内容不能为空,请输入英文关键词
错误:关键词超出字数限制,请精简
高级检索

A Comprehensive Survey of Fake Review Detection Technology

  • Tayybaha Quyyam,
  • Qicheng Yu

摘要

Fake reviews (FR) can damage a company’s reputation and cause consumers to purchase low-value products and services. With the advancement of artificial intelligence, FRD technology and its detection accuracy have improved significantly. To seek state-of-the-art FRD technology, this paper will conduct a systematic literature survey to explore the solutions of scholars working on methods to effectively detect FR, unsolved problems in this field, and future research directions. The survey covered 30 recent research papers between 2019 and 2023. Our findings are categorized as machine learning, deep learning, and hybrid methods to provide researchers and experts with an outlook on proposed solutions and their limitations. The survey also offers future research directions and a straightforward way to find datasets, carry out preprocessing, and extract multiple features. One of the main directions in future is to combine review content with business, product, and reviewer behavior to improve the efficiency of FRD.