The chapter explores the operation of value co-creation in the context of Indonesian technology incubator ecosystems regarding the notion of Service-Dominant Logic and Service Science. It theorizes incubators as service platforms and dynamic service systems where the resources of startups and universities, industry, government, and society combine materials, jointly generate knowledge, and shape the results of innovation in an emerging-market setting. The data collection in the chapter is empirically based, as a qualitative multiple case study was developed to investigate university-based and government-sponsored incubators, utilizing semi-structured interviewing and analysis of secondary sources. The findings reveal that there are four basic co-creation touchpoints, which are co-design, co-development, co-delivery, and co-evaluation touchpoints, and which organize interaction amongst the stakeholders. Proper coordination of these touchpoints encourages trust and learning as well as adaptive service arrangements, which result in a better product-market fit, faster venture development, and more thick collateral networks. The analysis brings out the role of the collectivist culture in Indonesia, institutional fragmentation, and dynamic policy initiatives as both limiting and facilitating co-creation dynamics in Indonesia, which characterize the context of Indonesian incubators and models versus western contexts and the necessity to design incubation strategies based on context. The chapter is relevant to Service Science and systems thinking because it operationalizes the value-in-use, resource integration, and Triple/Quadruple Helix interactions of a non-western innovation system. It promotes strategic and policy principles of developing incubators as flexible, modular, and partnership-based service systems, and proposes accreditation and funding schemes that can compensate for the intensity of co-creation and not just short-term output measures. The chapter ends with a description of the future research directions on longitudinal paths of startups, cross-country comparison, digitally mediated co-creation, and sector-influenced incubation in resource-constricted settings. All in all, the research establishes the Indonesian technology incubators as strategic points of leverage to create resilient, inclusive, and globally connected innovation systems in emerging economies.

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The Role of Value Co-creation Within the Technology Incubator Ecosystem in the Indonesian Context

  • Eka Yuliana,
  • Utomo Sarjono Putro,
  • Pri Hermawan,
  • Astri Ghina

摘要

The chapter explores the operation of value co-creation in the context of Indonesian technology incubator ecosystems regarding the notion of Service-Dominant Logic and Service Science. It theorizes incubators as service platforms and dynamic service systems where the resources of startups and universities, industry, government, and society combine materials, jointly generate knowledge, and shape the results of innovation in an emerging-market setting. The data collection in the chapter is empirically based, as a qualitative multiple case study was developed to investigate university-based and government-sponsored incubators, utilizing semi-structured interviewing and analysis of secondary sources. The findings reveal that there are four basic co-creation touchpoints, which are co-design, co-development, co-delivery, and co-evaluation touchpoints, and which organize interaction amongst the stakeholders. Proper coordination of these touchpoints encourages trust and learning as well as adaptive service arrangements, which result in a better product-market fit, faster venture development, and more thick collateral networks. The analysis brings out the role of the collectivist culture in Indonesia, institutional fragmentation, and dynamic policy initiatives as both limiting and facilitating co-creation dynamics in Indonesia, which characterize the context of Indonesian incubators and models versus western contexts and the necessity to design incubation strategies based on context. The chapter is relevant to Service Science and systems thinking because it operationalizes the value-in-use, resource integration, and Triple/Quadruple Helix interactions of a non-western innovation system. It promotes strategic and policy principles of developing incubators as flexible, modular, and partnership-based service systems, and proposes accreditation and funding schemes that can compensate for the intensity of co-creation and not just short-term output measures. The chapter ends with a description of the future research directions on longitudinal paths of startups, cross-country comparison, digitally mediated co-creation, and sector-influenced incubation in resource-constricted settings. All in all, the research establishes the Indonesian technology incubators as strategic points of leverage to create resilient, inclusive, and globally connected innovation systems in emerging economies.