Making Green Marketing Stick: The Role of Trust and Satisfaction in Building Sustainable Customer Loyalty
摘要
In response to the increased demand for environmentally friendly products, green marketing has evolved as one of the most effective methods in the business sector. This study investigated the green marketing impact on green loyalty mediated by all of green satisfaction as well as green trust. Green marketing was found to have a significant impact on green satisfaction, green trust, and green loyalty. Additionally, green loyalty is significantly influenced significantly by green trust and green satisfaction. Green trust and green satisfaction were also found to be the mediators of the significant impact that green marketing has on green loyalty. This highlights the significant role that these two factors play in molding customer behavior. The purpose of this study is to investigate the connection between green marketing and green loyalty in order to provide informative and helpful insights for green marketers and businesses. This study investigates the relationship between all of green marketing, green satisfaction, green trust, and green loyalty, with the goal of assisting marketers in gaining a deeper comprehension of methods that are committed to sustainability. The findings have consequences within both the theoretical and practical realms: they contribute to the expansion of the theoretical framework of green marketing and offer advice that green businesses can put into action in order to establish green marketing strategies that are successful.