The study examines the impact of automation and AI on the future of work within commercial sectors, incorporating viewpoints from customers, employees, and industry experts. Through a comprehensive survey-based approach, data was collected using a meticulously crafted questionnaire distributed through Google Forms. The research investigates how these technological advancements are transforming job roles, increasing operational effectiveness, and influencing consumer relationships. By analyzing responses, the study identifies important trends, possible advantages, and anticipated challenges for various stakeholders. The findings offer valuable insights into the evolving landscape of work, highlighting the significance of strategic planning and innovation to leverage the full potential of automation and AI while addressing concerns about skill gaps and job displacement. The study explores how automation and AI can be strategically integrated to drive innovation and growth in commercial sectors while addressing potential risks and challenges.