Sentiment analysis plays a vital role in comprehending consumer responses in the product review analysis process and evaluations. This study investigates the significant and widely used Machine Learning techniques for sentiment analysis while considering significant challenges and prospective research opportunities to improve effectiveness in e-commerce. This study discusses the usage of different classification methods and the difficulties arising from data variability and interpretability, while suggesting possible improvements to boost accuracy and efficiency in the sentiment analysis process. This analysis provides a detailed examination of the challenges encountered in sentiment analysis within the e-commerce sector while explaining how sentiment analysis can improve product suggestions by understanding and interpreting customer emotions. This paper explores future developments in sentiment analysis technologies, highlighting possible innovations and enhancements that could increase the accuracy and relevance of recommendations. The paper also addresses ethical concerns associated with sentiment analysis, including data privacy and bias, proposing comprehensive approaches to promote reliable and secure implementation in e-commerce environments.

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Machine Learning Techniques for Sentiment Analysis in E-Commerce Reviews

  • B. Nithya,
  • V. Asha,
  • S. P. Sreeja,
  • Rohith Chenrayan,
  • Ahsaan Ul Haq,
  • R. Abikrishnan

摘要

Sentiment analysis plays a vital role in comprehending consumer responses in the product review analysis process and evaluations. This study investigates the significant and widely used Machine Learning techniques for sentiment analysis while considering significant challenges and prospective research opportunities to improve effectiveness in e-commerce. This study discusses the usage of different classification methods and the difficulties arising from data variability and interpretability, while suggesting possible improvements to boost accuracy and efficiency in the sentiment analysis process. This analysis provides a detailed examination of the challenges encountered in sentiment analysis within the e-commerce sector while explaining how sentiment analysis can improve product suggestions by understanding and interpreting customer emotions. This paper explores future developments in sentiment analysis technologies, highlighting possible innovations and enhancements that could increase the accuracy and relevance of recommendations. The paper also addresses ethical concerns associated with sentiment analysis, including data privacy and bias, proposing comprehensive approaches to promote reliable and secure implementation in e-commerce environments.