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Smart Product-Service Systems (Smart PSS) refer to systems formed by combining smart connected products and electronic services. Unlike conventional products and services, Smart PSS provides integrated solutions to end-users, enhancing user satisfaction and the sustainability of primary manufacturers. On one hand, customers can easily access products and services through e-commerce and mobile networks. On the other hand, by collaboratively designing Smart PSS solutions with suppliers, primary manufacturers can meet end-user needs and control supply chain risks. However, research on Smart PSS solution design has primarily focused on system architecture and product/service development, lacking studies on the operational aspects. Typically, system architecture and supplier selection are sequential decisions. Song and Sakao (2017) proposed a customized industrial product-service solution design framework focused on user requirements, defining the scope of industrial product services and providing a modular PSS design process from the lifecycle management perspective. This approach is characterized by its flexibility in meeting user needs while ignoring the significant support from suppliers, such as offering components and technology assistance. If the primary manufacturer configures Smart PSS and selects a supplier together, the reconfiguration costs might be reduced, and the production efficiency of products/services will be improved (Metta and Badurdeen, 2012). Thus, in this chapter, we define the relevant concepts of Smart PSS solution configuration and analyze the structural characteristics of Smart PSS solutions and the corresponding supplier solutions, as well as the connection between Smart PSS solutions and their suppliers. Based on this foundation, a theoretical framework for the collaborative configuration of Smart PSS and sustainable suppliers is proposed. It establishes a standardized and feasible analysis process, clarifies the responsibilities of various stakeholders, and specifies each stage’s inputs and outputs. The framework considers both design theory and practice and ensures that satisfactory configuration solutions can be obtained by following the configuration process.

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The Conceptual Framework of Collaborative Configuration of Smart PSS and Suppliers toward Sustainability

  • 章节

  • 发表日期：

    2026年

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  • Lingdi Liu,
  • Wenyan Song

摘要

Smart Product-Service Systems (Smart PSS) refer to systems formed by combining smart connected products and electronic services. Unlike conventional products and services, Smart PSS provides integrated solutions to end-users, enhancing user satisfaction and the sustainability of primary manufacturers. On one hand, customers can easily access products and services through e-commerce and mobile networks. On the other hand, by collaboratively designing Smart PSS solutions with suppliers, primary manufacturers can meet end-user needs and control supply chain risks. However, research on Smart PSS solution design has primarily focused on system architecture and product/service development, lacking studies on the operational aspects. Typically, system architecture and supplier selection are sequential decisions. Song and Sakao (2017) proposed a customized industrial product-service solution design framework focused on user requirements, defining the scope of industrial product services and providing a modular PSS design process from the lifecycle management perspective. This approach is characterized by its flexibility in meeting user needs while ignoring the significant support from suppliers, such as offering components and technology assistance. If the primary manufacturer configures Smart PSS and selects a supplier together, the reconfiguration costs might be reduced, and the production efficiency of products/services will be improved (Metta and Badurdeen, 2012). Thus, in this chapter, we define the relevant concepts of Smart PSS solution configuration and analyze the structural characteristics of Smart PSS solutions and the corresponding supplier solutions, as well as the connection between Smart PSS solutions and their suppliers. Based on this foundation, a theoretical framework for the collaborative configuration of Smart PSS and sustainable suppliers is proposed. It establishes a standardized and feasible analysis process, clarifies the responsibilities of various stakeholders, and specifies each stage’s inputs and outputs. The framework considers both design theory and practice and ensures that satisfactory configuration solutions can be obtained by following the configuration process.