Optimizing LLMs for Personalized Emotional Support with Future Cues and Response Diversity
摘要
Personalized Emotional Support Conversation (PESC) systems are crucial for providing effective emotional solace tailored to users’ unique needs. This paper details our first-place system in the NLPCC 2025 Shared Task 8 on PESC. To address the challenge of enhancing Large Language Models’ (LLMs’) ability to generate personalized and highly supportive responses in this task, we proposed and integrated a series of innovative optimization strategies. Key methods include: utilizing Forward-looking Information by integrating users’ future turn responses as guiding signals into the system prompt to enhance coherence and goal-orientation; employing an optimized two-turn Sliding Dialogue History Window mechanism for efficient context management; and significantly improving generated text diversity through Output Decoupling of the model’s own outputs in the dialogue history. At the model training level, we adopted LoRA for parameter-efficient fine-tuning and applied NEFTune, adding noise to the embedding layer to enhance model robustness. Experimental results show that our approach achieved a top composite score of 42.69.