Applying Knowledge Through Managerial Coaching Skills: An Empirical Study of Employee Commitment
摘要
In today’s globalized and knowledge driven economy, organizations encounter growing challenges in attaining and maintaining their objectives and strategies. A critical factor influencing organizational success is the commitment of employees, which can be shaped by managerial coaching skills. However, there is a lack of clarity on the extent to which these coaching skills impact employee commitment in public sector organizations. This study aims to clarify the relationship between managerial coaching skills and employee commitment, emphasizing that wisdom is the application of knowledge in this context. A questionnaire was administered to 143 employees in a public department in Malaysia. The data were analyzed using the SmartPLS software to assess the quality of the measurement model, perform structural equation modeling, and test the research hypotheses within this relationship. The main findings from the SmartPLS path model analysis revealed that managerial coaching skills practiced in organizations have a significant relationship with employee commitment. Specifically, managerial coaching skills such as active listening, problem-solving, and providing feedback can increase the level of employee commitment to the organization. This study provides valuable insights for practitioners, emphasizing the complexity of managerial coaching skills and their role in achieving and maintaining organizational goals and strategies in the context of globalization and a knowledge-driven economy.