The Syrian refugee crisis is among the largest globally. We are developing a social robot tailored to the needs of displaced Syrians hosted in Scotland. As part of a mixed-methods study to understand the needs of this population and the possible use cases of the robot, we conducted two focus groups with Syrian refugees and asylum seekers residing in Glasgow. Using thematic analysis, we identified these participants’ unmet needs and existing gaps in access to services. Participants observed an Arabic-speaking social robot, and together we explored its potential as a solution to help navigate bureaucratic processes and access services. The participants expressed curiosity and enthusiasm about the robot. As they shared experiences of homelessness and displacement, they also highlighted bureaucracy and the English language as key barriers to accessing services. This study identifies key design requirements for developing a multilingual support robot for refugees and asylum seekers.