Research on the Influence of Social Network Platform User Engagement on Members’ Repurchase Intention
摘要
User engagement is the promotion and extension of relationship marketing paradigm based on the theoretical background of prosperous behavior of social network platform development and service-oriented logic. The connotation of active participation and enthusiastic interaction has become the formation motivation of user value co-creation and behavior intention, and has gradually replaced customer satisfaction as an important influencing factor of repurchase. This paper takes micro-blog as the representative of social network platform and value co-creation as the intermediary variable to study the influence of different dimensions of user engagement of social network platform on members’ repurchase intention. The research shows that: the conscious participation, enthusiasm and platform interaction of social network platform users have a significant positive impact on members’ repurchase intention; Value co-creation plays a part of intermediary role in the process of the impact of user engagement on members’ repurchase intention.