Audio description (AD) is an important access service. By translating images into words, AD helps people who are visually impaired to access audiovisual content. Recently, there has been an increase in the availability of audio-described products. However, the elements of a high-quality AD product remain elusive. AD should satisfy the needs of people who are visually impaired; however, research on AD quality assessment has rarely taken into consideration feedback provided by AD users. To truly meet users’ needs, AD trainees should be informed throughout their training about users’ expectations of AD products. Aiming to fill the gap between users’ and learners’ expectations of AD, this study adopted user-centered evaluation in an AD training program offered by a university in Hong Kong. The researchers compared user-centered quality assessment criteria, identified through qualitative analysis, with the criteria perceived by the learners. The qualitative research method, grounded-theory analysis (GTA), interactive qualitative analysis (IQA), and NVivo software were used to facilitate the procedure.