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This study examines the profound impact of digital advancements on the retail sector in Malaysia, particularly considering external challenges such as the COVID-19 outbreak. The article highlights the growing dominance of modern retail operators that are eclipsing traditional players, driven by changing consumer trends, urban expansion, and global retail structures. The study highlighted the integral impact of technological tools, particularly IoT, RFID, and smart shelving, on revolutionizing warehouse operations and improving customer interactions. In addition, the study highlights the growing trend toward self-payment methods and explains their advantages and acceptance factors. The proposed strategies advocate combining a legacy retail philosophy with a technology-based approach to ensure resilience and competence.

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Leveraging IoT for Inventory Management and Self-payment in the Retail Sector: An Exploration of Digital Transformation in the Malaysian Economic Landscape

  • 会议论文

  • 发表日期：

    2026年

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  • Kamalanathan Shanmugam,
  • Lee Wei Da,
  • Kohila Malar Kalesamy,
  • Abdulaleem Z. Al-Othmani

摘要

This study examines the profound impact of digital advancements on the retail sector in Malaysia, particularly considering external challenges such as the COVID-19 outbreak. The article highlights the growing dominance of modern retail operators that are eclipsing traditional players, driven by changing consumer trends, urban expansion, and global retail structures. The study highlighted the integral impact of technological tools, particularly IoT, RFID, and smart shelving, on revolutionizing warehouse operations and improving customer interactions. In addition, the study highlights the growing trend toward self-payment methods and explains their advantages and acceptance factors. The proposed strategies advocate combining a legacy retail philosophy with a technology-based approach to ensure resilience and competence.