This chapter brings theory to life through the story of a manufacturing company in the Philippines, where inclusion became more than a policy—it became a measurable cultural shift. Using the Inclusive Leadership Compass (ILC) 360 Assessment and the Thinking Council method, we explore how one leader’s journey from skepticism to self-awareness sparked behavioral change across multiple factories. Through a two-year process involving peer learning, structured reflection, and ongoing coaching, 15 leaders confronted long-held assumptions around hierarchy, work hours, and mistakes. Inclusive leadership behaviors were tracked over time, and a second ILC assessment one year later revealed statistically significant improvements particularly in self-awareness and organizational impact. The chapter outlines a clear, step-by-step framework for coaching leaders, encouraging dialogue, and embedding inclusion into leadership practice. Ultimately, the case demonstrates that inclusion can be measured, sustained, and scaled when leaders shift from top-down control to a more participatory approach inviting not only themselves but also their teams to co-create a more inclusive culture. It offers a model for transforming mindsets and measuring impact in even the most operationally driven environments.

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Building Sustainable Inclusion Through Culture Change

  • Jane Horan

摘要

This chapter brings theory to life through the story of a manufacturing company in the Philippines, where inclusion became more than a policy—it became a measurable cultural shift. Using the Inclusive Leadership Compass (ILC) 360 Assessment and the Thinking Council method, we explore how one leader’s journey from skepticism to self-awareness sparked behavioral change across multiple factories. Through a two-year process involving peer learning, structured reflection, and ongoing coaching, 15 leaders confronted long-held assumptions around hierarchy, work hours, and mistakes. Inclusive leadership behaviors were tracked over time, and a second ILC assessment one year later revealed statistically significant improvements particularly in self-awareness and organizational impact. The chapter outlines a clear, step-by-step framework for coaching leaders, encouraging dialogue, and embedding inclusion into leadership practice. Ultimately, the case demonstrates that inclusion can be measured, sustained, and scaled when leaders shift from top-down control to a more participatory approach inviting not only themselves but also their teams to co-create a more inclusive culture. It offers a model for transforming mindsets and measuring impact in even the most operationally driven environments.