An important building block for process optimisation is performance evaluation. This chapter discusses process evaluation methods, starting from qualitative to quantitative methods. These include approaches such as the best-practice comparison with the 20 Keys, the EFQM model for comprehensive quality evaluation, capability evaluation according to SPICE, and essential performance indicators in supply chain and production processes.

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Process Evaluation

  • Torsten Becker

摘要

An important building block for process optimisation is performance evaluation. This chapter discusses process evaluation methods, starting from qualitative to quantitative methods. These include approaches such as the best-practice comparison with the 20 Keys, the EFQM model for comprehensive quality evaluation, capability evaluation according to SPICE, and essential performance indicators in supply chain and production processes.