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This chapter presents a systematic literature review of ethnographic research published in the AIS “Basket of Eight” journals from 2000 to 2025. Screening 7,727 papers, 506 mentioned ethnography in some form, of which 144 actually applied ethnographic methods. The review examines these papers against five quality criteria: comprehensiveness of research design reporting, key methodological literature cited, data collection methods used, types of data collected, and use of triangulation. Findings reveal methodological diversity, improving but still inconsistent transparency, and strong use of method and data triangulation; although explicit discussion of triangulation as a deliberate strategy remains rare. Building on these findings, the chapter proposes a structured eight-step research design template to enhance rigor, reflexivity, and transparency in future ethnographic IS research.

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Study 1: Ethnographic Research in Information Systems—a Literature Review

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  • 发表日期：

    2026年

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  • Marc Stickdorn

摘要

This chapter presents a systematic literature review of ethnographic research published in the AIS “Basket of Eight” journals from 2000 to 2025. Screening 7,727 papers, 506 mentioned ethnography in some form, of which 144 actually applied ethnographic methods. The review examines these papers against five quality criteria: comprehensiveness of research design reporting, key methodological literature cited, data collection methods used, types of data collected, and use of triangulation. Findings reveal methodological diversity, improving but still inconsistent transparency, and strong use of method and data triangulation; although explicit discussion of triangulation as a deliberate strategy remains rare. Building on these findings, the chapter proposes a structured eight-step research design template to enhance rigor, reflexivity, and transparency in future ethnographic IS research.