This introductory chapter first explains the concept and historical development of business process management. It then defines and distinguishes several fundamental terms such as “function,” “business process,” “process,” “end-to-end process,” and “workflow.” The chapter concludes with review questions and an exercise.

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Introduction to Business Process Management

  • Andreas Gadatsch

摘要

This introductory chapter first explains the concept and historical development of business process management. It then defines and distinguishes several fundamental terms such as “function,” “business process,” “process,” “end-to-end process,” and “workflow.” The chapter concludes with review questions and an exercise.