Orchestrating Scaffolding AI Agents: Design Principles for Mechanism-Specific Learner Support
摘要
AI agents are increasingly adopted in higher education, yet current systems handle requests uniformly, promoting cognitive offloading over sustained skill development. With the rise of orchestrated multi-agent systems, learning goals can be targeted by specialized AI agents that each address a distinct scaffolding mechanism: conceptual, procedural, strategic, or metacognitive. This study follows a Design Science Research approach to derive design requirements from 32 student interviews, iteratively refine a prototype with 22 IS experts, 6 educators, and 34 students, and computationally analyze scaffold effectiveness. We contribute three design principles: (1) multi-agent coordination through a lead orchestrator that delegates to mechanism-specific sub-agents, (2) adaptive learner profiling that enables cross-session scaffolding fading, and (3) continuous institutional knowledge integration grounding scaffolds in verified course materials. Our effectiveness analysis reveals that delivery order predicted learning behavior, positioning orchestration as a key design concern for AI-assisted educational systems.