This chapter presents the case of Joana, a psychologist and Human Resources manager at ATecnoBRZ, a technology company that, after rapid growth, began to face deviant behaviors associated with the implementation of new institutional compliance policies. The rigidity of these regulations conflicted with the company’s flexible and innovative organizational culture, resulting in resistance, sabotage, delays, and unethical practices. The central dilemma is how to balance institutional integrity with the preservation of a creative culture, while avoiding the risk that increased control may exacerbate the problem. The chapter analyzes how perceptions of injustice, loss of autonomy, and misalignment between individual and organizational values can foster misconduct and compromise corporate reputation. Based on an organizational assessment using psychometric instruments, critical areas related to infraction-prone attitudes and barriers to creativity were identified. To mitigate these behaviors, six evidence-based intervention strategies are proposed: participatory adaptation of compliance policies, ethics education programs, a system for warnings and protected reporting, ongoing audits and monitoring, strategic external communication, and the strengthening of ethical leadership. The goal is to sustainably integrate institutional compliance and organizational culture, reducing deviant behaviors and strengthening both internal and external trust.

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Black, White, or Shades of Gray: Balancing Organizational Culture, Workplace Deviant Behavior, and Compliance

  • Pedro Afonso Cortez,
  • Rodrigo Prado Pereira,
  • Heila Magali da Silva Veiga

摘要

This chapter presents the case of Joana, a psychologist and Human Resources manager at ATecnoBRZ, a technology company that, after rapid growth, began to face deviant behaviors associated with the implementation of new institutional compliance policies. The rigidity of these regulations conflicted with the company’s flexible and innovative organizational culture, resulting in resistance, sabotage, delays, and unethical practices. The central dilemma is how to balance institutional integrity with the preservation of a creative culture, while avoiding the risk that increased control may exacerbate the problem. The chapter analyzes how perceptions of injustice, loss of autonomy, and misalignment between individual and organizational values can foster misconduct and compromise corporate reputation. Based on an organizational assessment using psychometric instruments, critical areas related to infraction-prone attitudes and barriers to creativity were identified. To mitigate these behaviors, six evidence-based intervention strategies are proposed: participatory adaptation of compliance policies, ethics education programs, a system for warnings and protected reporting, ongoing audits and monitoring, strategic external communication, and the strengthening of ethical leadership. The goal is to sustainably integrate institutional compliance and organizational culture, reducing deviant behaviors and strengthening both internal and external trust.