This case study introduces a small logistics company in Germany experiencing high employee turnover. After attempts to implement common retention tools fail and a crisis triggered by multiple resignations occurs, the company’s founder and CEO hires a philosopher as a consultant. The philosophical analysis, conducted in co-creation with the founder, reveals that high employee turnover is a surface phenomenon of deeper-rooted cultural issues. Drawing on the Aristotelian differentiation between oikos (household) and polis (city-state), the company’s management is understood as a mechanistic rule that turns employees into instruments within a technocratic oikos. Once aligned with the founder’s vision, this mechanistic rule now constrains the growth of an otherwise well-positioned company. To transgress the oikos mode of governance and establish new political dimensions of freedom, change measures are introduced regarding (a) the structure and distribution of responsibilities, (b) artifacts representing polis elements, (c) a workshop designed to render cultural dimensions expressible in non-technical language, and (d) the transformation of the recruiting process to identify candidates aligned with the cultural shift. The successful project demonstrates the potential of philosophical approaches to generate productive knowledge of organizational dimensions previously unaccounted for and positions business as a significant phenomenon for broader philosophical inquiry.

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Employee Turnover from an Aristotelian Perspective: A Business Consulting Case Study

  • Sören E. Schuster

摘要

This case study introduces a small logistics company in Germany experiencing high employee turnover. After attempts to implement common retention tools fail and a crisis triggered by multiple resignations occurs, the company’s founder and CEO hires a philosopher as a consultant. The philosophical analysis, conducted in co-creation with the founder, reveals that high employee turnover is a surface phenomenon of deeper-rooted cultural issues. Drawing on the Aristotelian differentiation between oikos (household) and polis (city-state), the company’s management is understood as a mechanistic rule that turns employees into instruments within a technocratic oikos. Once aligned with the founder’s vision, this mechanistic rule now constrains the growth of an otherwise well-positioned company. To transgress the oikos mode of governance and establish new political dimensions of freedom, change measures are introduced regarding (a) the structure and distribution of responsibilities, (b) artifacts representing polis elements, (c) a workshop designed to render cultural dimensions expressible in non-technical language, and (d) the transformation of the recruiting process to identify candidates aligned with the cultural shift. The successful project demonstrates the potential of philosophical approaches to generate productive knowledge of organizational dimensions previously unaccounted for and positions business as a significant phenomenon for broader philosophical inquiry.