This chapter presents a structured process to validate digital services within asset-intensive contexts, aligning with the principles of Industry 5.0 and digital servitization. The proposed methodology combines cost analysis, strategic fit, risk assessment, and user feedback to evaluate the feasibility and value contribution of digitally supported services. Special attention is given to the role of digital twins, prescriptive maintenance, and service-oriented architectures as enablers of scalable and human-centric service models. The proposal supports organisations in transitioning from product-based to service-oriented value propositions, leveraging digital capabilities to enhance operational resilience, customer experience, and decision-making. Use cases are mentioned in order to illustrate the application and adaptability of the methodology in real-world industrial settings.

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Digital Servitization in Asset-Intensive Environments: Basic Requirements and Proposal for Service Validation

  • Vicente González Prida Díaz,
  • Antonio J. Guillén López,
  • Juan Francisco Gómez Fernández,
  • Antonio De la Fuente Carmona

摘要

This chapter presents a structured process to validate digital services within asset-intensive contexts, aligning with the principles of Industry 5.0 and digital servitization. The proposed methodology combines cost analysis, strategic fit, risk assessment, and user feedback to evaluate the feasibility and value contribution of digitally supported services. Special attention is given to the role of digital twins, prescriptive maintenance, and service-oriented architectures as enablers of scalable and human-centric service models. The proposal supports organisations in transitioning from product-based to service-oriented value propositions, leveraging digital capabilities to enhance operational resilience, customer experience, and decision-making. Use cases are mentioned in order to illustrate the application and adaptability of the methodology in real-world industrial settings.