Darjeeling, ‘The Queen of the Hills’, is one of the most popular hill towns in the state of West Bengal, India. The town receives one of the highest rainfalls in the country (average precipitation of 3092 mm). Despite this, Darjeeling has been facing severe water crises over the years, especially during the peak tourist seasons. The town’s population is projected to increase from 1.62 lakh in 2023 to 2 lakh in 2031. The town is also experiencing an increase in the tourist inflow (~3.55 lakh/year). These factors are driving the town’s water demand. Rainfall-dependent natural springs are the primary source of water supply in the town. However, due to human encroachment, unlawful and illegal activities, only 14 out of 26 springs are presently active. The town’s drinking water is primarily supplied from the Twin Senchal lakes (South and North Lakes). According to the estimates of the Darjeeling Water Works Department, the demand-supply gap of water in the town is 67% per day (including 25% due to leakages). To counter the water crisis, the Government launched the Atal Mission for Rejuvenation and Urban Transformation scheme and the Balason River Project. Despite taking up those initiatives, the water crisis in Darjeeling town persists. The present study helps in identifying the existing gaps and provides valuable insights into understanding the urban water footprint and managing water sustainability in other hill cities in India and around the world. It also offers a profound understanding of the urban water footprint, which is essential and aligns with SDGs (6.4) for efficient and sustainable management of fresh water resources to ensure water security.