A Conceptual Investigation of Job Satisfaction and its Dual Impact on Work Engagement and Moonlighting in the Hospitality Sector of India
摘要
This paper explores the impact of job satisfaction on moonlighting intentions and work engagement in India’s hospitality sector. Job satisfaction is a crucial factor influencing employee behaviors and outcomes, particularly in industries like hospitality that are characterised by irregular hours and high customer demands. Through the lens of Herzberg’s Two Factor Theory and the Job Demands- Resources (JD-R) model, this study investigates how various aspects of job satisfaction, such as pay, recognition, and career development opportunities, influence employees’ intentions to engage in moonlighting and their level of work engagement. Drawing on empirical studies and theoretical frameworks, the paper suggests that employees with higher job satisfaction are less likely to seek additional work and more likely to exhibit higher engagement in their primary roles. Conversely, dissatisfaction with job factors can lead to increased moonlighting and reduced work engagement. The study’s findings suggest that improving both intrinsic motivators (e.g., recognition, growth opportunities) and extrinsic resources (e.g., support, work-life balance) can enhance job satisfaction, reduce moonlighting tendencies, and boost employee engagement. This paper contributes to the literature on employee behaviour in the hospitality industry by providing insights into the satisfaction-moonlighting-engagement dynamic, specifically within the context of India’s labor market.