The Potential Effects of Boredom at Work: Boreout in Blue-Collar Retail Logistics
摘要
Industry 5.0 places renewed emphasis on the individual human worker in operations management. For example, order picking, by definition, is repetitive and mentally unchallenging work, making it especially susceptible to job-related boredom. The connected concept of boreout is characterized by job-related boredom, underchallenge, and disinterest (Rothlin & Werder, 2007). Although Bakker et al. (2023) revised their Job Demands-Resources model and drew connections to burnout and cynicism, the role of prolonged cognitive underload has not yet been integrated into the JD-R framework. To date, boreout has not been extensively researched in operations, particularly in warehouse logistics. This chapter addresses this gap through a mixed-method pre-test study examining whether boreout may emerge in warehouse logistics and how it might manifest over time. In addition to semi-structured interviews (n = 6), a paper-based exploratory survey using a boreout questionnaire was conducted. The analyses of the initial survey (n = 35) are not yielding evidence of boreout in warehouse logistics. While quantitative results do not indicate the presence of boreout, the qualitative findings reveal conditions under which cognitive under-stimulation may occur, suggesting boreout’s relevance for future research in blue-collar settings. Therefore, a follow-up study with a larger, digitally administered sample and an adapted version of Stock's (2015) questionnaire is necessary to investigate cognitive under-stimulation further.