This paper presents a case study that illustrates the challenges faced by a food retail company in implementing and maintaining centralizing platforms following the concept of Internet of Things. In the mentioned company, the centralized systems for security and equipment monitoring were implemented by external companies, and the lack of continuity in the internal monitorization of the implementation led to difficulties in managing these systems as well as a lack of confidence in their use. The objective was to build greater trust in the implemented systems and enhance the internal management of these systems and their integrated counterparts. To achieve this, the initial phase involved analyzing both systems to address existing issues and identify potential improvements. Subsequently, several improvement initiatives were defined to facilitate system usage, optimize performance, and ensure their continued effective adoption within the company. Three key aspects demonstrated to be relevant in this process: effective knowledge management of both the centralized and integrated systems, streamlining their use by reducing the excessive volume of alarms to ensure high-priority critical events are easily identified, and maximizing their potential by expanding their coverage to minimize data collection time.