As we speak, backlogs in issue-ticketing systems are inflating at unmanageable rates. Parking inspectors are not the only ones ticketing for a living. In the engineering workplace, certain people attend meetings and return inspired to their desks, machine-gunning a stream of tickets into your inbox that will distract you from what really needs to be done. The issue-tracking ticket has become the currency of busyness, or the obscure art of looking busy. Meanwhile, real work is never captured in those digital sticky notes; work that still must be done because that’s what customers pay for.