Emotion Contagion Amongst a Team Through Emotion Management: An Agent-Based Approach
摘要
Considering that an organization’s strategic change often disrupts employees’ identities and triggers emotional shock, emotional management is suggested as one strategic tool for firms in competitive market environments. However, its success is limited due to other complexities, such as group members’ emotional contagion and managers’ emotional sensitivity. The current study reveals that emotion management efforts by managers are bounded by the team’s network topology and influenced by managers’ emotional sensitivity. Given the limited understanding of how emotional management efforts proceed with these intertwined dynamics, the current agent-based simulation contributes to emotion management literature by employing multilevel perspectives and identifying factors that interact with managers’ intervention strategies.