Readers must judge how successfully the book achieves its aims of presenting a problem-solving framework for public services and then illustrates problem-solving in practice from diverse countries using a variety of problems. As editors, we have tried (we hope succeeded) in ensuring a high quality of academic research throughout the book, with depth of analysis and practical usefulness of our problem-solving framework. We congratulate the authors for their open minds, expansive research, and shared learning. Readers may find some chapters more relevant, more attractive to read, or more useful; so be it. If this book stimulates practical solutions to problem-solving in public services, we deem it successful and advice practitioners to change and tweak our framework, making their own as guidance when facing service issues. There are few universal rules in social life; context and culture are always important, meaning that seemingly similar problems are best approached with different solutions. Best practice transfer may help in problem-solving; however, in different soils, different plants flourish, not least because different groups of people differ in their priorities. Readers are encouraged to interact with the editors and authors—we are bound together by the desire to make public services more effective and efficient.

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Conclusions

  • Tony Kinder,
  • Jari Stenvall,
  • Hanna Vakkala

摘要

Readers must judge how successfully the book achieves its aims of presenting a problem-solving framework for public services and then illustrates problem-solving in practice from diverse countries using a variety of problems. As editors, we have tried (we hope succeeded) in ensuring a high quality of academic research throughout the book, with depth of analysis and practical usefulness of our problem-solving framework. We congratulate the authors for their open minds, expansive research, and shared learning. Readers may find some chapters more relevant, more attractive to read, or more useful; so be it. If this book stimulates practical solutions to problem-solving in public services, we deem it successful and advice practitioners to change and tweak our framework, making their own as guidance when facing service issues. There are few universal rules in social life; context and culture are always important, meaning that seemingly similar problems are best approached with different solutions. Best practice transfer may help in problem-solving; however, in different soils, different plants flourish, not least because different groups of people differ in their priorities. Readers are encouraged to interact with the editors and authors—we are bound together by the desire to make public services more effective and efficient.