Analyzing Quality and User Experience of the JDIH Website of Tabanan Regency Using WebQual 4.0 and User Experience Questionnaire
摘要
The Tabanan Regency Legal Information and Documentation Network (JDIH) website plays an important role in providing public access to regional legal documents. To improve public services, evaluating the quality and user experience of the JDIH website is important to implement. This study aims to evaluate the website using the WebQual 4.0 method and the User Experience Questionnaire (UEQ). WebQual 4.0 assesses three core dimensions, namely usability, information quality, and service interaction, while UEQ evaluates six dimensions of user experience consisting of attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. Data were taken from 45 respondents from several elements of society such as lecturers/teachers, students, civil servants and the general public through a Google Form survey. The results of the evaluation using the WebQual 4.0 instrument indicate that the average value for the usability dimension reached 4.19, information quality was 4.21, and service interaction quality was 4.18. Based on the UEQ evaluation results, the overall average score of +1.48 indicates that the user experience of the JDIH website is generally positive. However, in this study, the service interaction quality dimension (score 4.18) and the stimulation dimension (score +1.76) recorded the lowest scores in each evaluation method. This finding indicates that, although the JDIH website has met the basic functional needs of users, there is still room for improvement, especially in terms of visual aesthetics, level of interactivity, and user engagement experience. Future improvements may include redesigning the interface by highlighting Tabanan local culture, adding multimedia content or infographics, integrating intelligent features such as legal chatbots and legal document recommendation systems.