Revealing Customer Expectations Through E-Commerce Online Clothing Retail Using Machine Learning Approach
摘要
Life and internet technology have always been inextricably linked. Not only does it make people’s lives easier, but it also enables information sharing, which is especially important in e-commerce. People leave messages and express their emotions online. Accurate classification enables customers to understand products better and provides companies with more precise market insights. This paper presents a new method for analyzing and classifying women’s online ratings based on review data. The classification utilizes a publicly available dataset from Kaggle, which contains reviews of women’s clothing obtained from an online retail platform. The CRISP-DM methodology is employed to provide a systematic framework for the work. Four machine learning algorithms were implemented and evaluated: Random Forest (RF), Logistic Regression (LR), Support Vector Machine (SVM), and Naive Bayes (NB). The dataset was divided into five distinct training-testing splits to assess the algorithms across different data distributions. Experimental results have shown that logistic regression (LR) outperforms other algorithms, achieving an accuracy metric of 96% based on a 50-50 split for training and testing data, respectively.